We take security very seriously and will lock an account when we identify a security risk such as multiple failed logins, or potentially fraudulent account activity. 


Note that we will direct you to the password reset page after 3 failed login attempts. However, if you ignore the password reset prompt and you get to 5 failed logins, then we will lock your account for 12 hours. However, you can still call our customer support team within the 12 hours window to unlock your account.


To unlock your account, contact our customer support team via any of these channels;