Internal Knowledge Base
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Knowledge base
People Operations
Paga Values
1
What are Paga Values.....What do we believe?
Massive Transformative Purpose
1
What is Our Massive Transformative Purpose?
Employee Value Proposition
1
What is Employee Value Proposition?
Paga Leader Traits
1
An overview of Paga Traits
Leave /Time off
8
Leave Request and Approval
Leave Calendar
Annual Leave
Sick Leave
Bereavement Leave
View all 8
Employee Conduct, Code & Confidentiality
4
What are the acceptable Conduct, Code & Confidentiality on Paga?
What is Employee Conduct?
What are the Rules Guiding Receiving of gifts and Donations on Paga?
What is the acceptable Dress Code within the work environment?
Communication and Information
4
What is termed Confidential Information?
Internal Communication
Employee Internet/E-mail usage
Acceptable Information usage
Discrimination and Harassment
9
Describing Discrimination and Harassment...
What is Sexual Harassment?
What are the ways of Dealing with discrimination and harassment?
What is Grievance?
Paga disciplinary policy
View all 9
General rules and regulations
14
What is Housekeeping?
What are the acceptable Work-space etiquettes?
Use of company property and resources
Loss or Theft of company property
Security of company property
View all 14
Paga Actors
Agent
130
How to become a Paga agent?
What are the benefits of becoming an agent?
How much does it cost to sign up as Paga agent?
How do I fund my agent account?
How are Paga agents Categorized?
View all 130
Business & 3rd Party
29
What is Paga Business account?
What are the benefits of Paga business?
What is Paga business used for?
How is a business account created?
Why should a business account be verified?
View all 29
Consumer-Direct
138
How Do I Open a Paga Account?
How can I fund my Paga account?
Can I have more than one Paga account?
Are there any subscription fees for using Paga services?
I created a Paga account online, however I did not receive a verification email?
View all 138
Sellers
22
Who is an In-store Merchant?
How to become an In-store Merchant?
What are the channels of transaction for an In-store merchant?
Why is there a need for an in-store merchant account?
What is the difference between a Paga agent account and an in-store merchant account?
View all 22
Mobile Application
Agent App
8
Where can I download the Agent Android app?
What agent features are available on the Agent Android app?
How do I print receipt from the Agent app?
Can my tellers use the same app I use to login?
Can I access my emergency float on the Agent app?
View all 8
Consumer App
19
Is Paga app compatible with all device types?
How do I change my password on Paga mobile App?
Will I be charged more for transacting via the App?
Can I sign in with two different Paga accounts on the same mobile device?
What do I do if I change my mobile device?
View all 19
Doroki Instore App
21
What is the Doroki In-store app?
How can I create an account on the Doroki In-store app?
What Does the Doroki In-store App allow me to do?
I already have a Paga account. Can I use the Doroki In-store app with the same details?
What can I do on the Doroki In-store app?
View all 21
Product and Services
Airtime and Data
1
Airtime/Data
Bill Payment
1
Bill Payment
Business Rest API
9
What is the Business Rest API?
Who can consume Business Rest API?
What are the benefits of the Business Rest API?
What can I use the Business Rest API for?
How does the Business Rest API work?
View all 9
Deposit to Bank
1
Deposit to Bank
Money Transfer
14
What is send money?
Who can I send money to?
Can I send money from my Paga account to other countries?
Can I send money without a Paga account?
Can I cancel a send money transaction?
View all 14
Merchant Service API
10
What is the Merchant Service API?
Who can consume Merchant Service API?
What are the benefits of Merchant Service API?
What can I use the Merchant Service API for?
How does Merchant Service API work?
View all 10
POS
1
POS Transaction
Paycheck
34
How do I get started on Paycheck?
What documents and information do I need to get started?
Is my Paycheck account information safe?
How secure is my data?
How can I fund my Paycheck account?
View all 34
Paga API
4
What is an API?
Who can consume Paga API?
What are the types of APIs available on Paga?
What are the benefits of APIs?
Paga Collect API
16
What is Paga Collect API?
Who can Consume Paga Collect API?
A Brief Description of how Paga Collect Works
What can I use the Paga Collect API for?
What are the Benefits of Paga collect API?
View all 16
Paga Connect
16
What is Paga Connect API?
Who can consume Paga Connect?
What can I use Paga Connect for?
What Specification does Paga Connect Utilize?
What is OAuth 2.0 Specification?
View all 16
Paga Pocket
24
What is Paga Pocket?
Who can create a Paga Pocket?
How can I create a Paga Pocket?
Can a registered Paga Agent create a Paga Pocket on behalf of customers?
Do I need to have Airtime before I can create a Paga Pocket via USSD?.
View all 24
Paga Checkout
15
What is the Paga Checkout widget?
What does Paga Checkout widget Support?
Who can use the Paga Checkout widget?
What are the benefits of the Paga Checkout widget?
What can I use the Paga Checkout widget for?
View all 15
Persistent Payment API
12
What is Persistent Payment API
Who can consume the Persistent Payment API?
What are the benefits of Persistent Payment API?
What can I use the Persistent Payment API for?
How does Persistent Payment API work?
View all 12
Remitance
8
What does IMTO stand for?
Can I receive money from other countries?
How are IMTO Transactions Processed to Paga?
Can a level 1 Paga user receive money from other countries?
Can I receive foreign currency?
View all 8
Recurring Payments
3
What is Recurring Payment?
What Transactions can be done?
How to set up a Recurring Payment
Save and Invest
24
What Is Wealth.ng?
What can I do with Wealth.ng on Paga?
How does Wealth.ng work?
Who are the owners of Wealth.ng?
What are the benefits of using Wealth.ng?
View all 24
USSD
1
USSD ShortCodes
Pricing
Business Pricing
0
Customer Pricing
1
Consumer Price List
Processes
Process Document
1
Customer Complaint Management Process
CIT Support
Email
1
Email
IT Security Checklist
1
IT Security Checklist
Passwords
1
Passwords (Windows Users)
Printing
1
Printing
VPN
1
VPN
Windows Update
6
How often does Windows Update check for new updates?
Why does Windows update Randomly?
Are the updates that show up in Windows Update necessary?
Why didn't Microsoft make Windows and their other software more secure in the first place?
The updates that were just installed are taking a long time to complete or configure. What do I do?
View all 6
General
About Paga
3
Getting Started
What is Paga?
Why Paga exist
Units and Department
1
Departments Available in Paga
Working Tools
3
Paga work tools
Customer Experience Working Tools
Brand Strategy & Marketing Working Tools
