Deposit to Bank: Allows users on Paga to send money to any bank account in Nigeria.


How it Works.


The Paga user (Customer or Agent) logs into his/her Paga account via the App, USSD or Web and selects “Pay to bank”. The user enters/uploads transaction details to complete a Deposit to Bank Transaction on the Paga Platform such as Recipients Destination Bank, Account Number, Bank Name, Recipient’s Phone number, the amount to be deposited and Remark. 


  • Paga sends the Deposit to Bank transaction request to NIBSS/ISW (Switch) for verification, to validate the transaction details and process the transaction. 

  • Paga confirms all details entered are correct by the validation against the  NIBSS Name enquiry Database that is an API Integration to the Paga Platform. 

  • NIBSS/ISW sends a response to Paga and the Settlement Bank (FCMB) to confirm that the transaction was processed successfully to the receiver’s bank account or that the transaction failed.


Below are the names of the Processors:


i. NIBSS- Nigeria Inter-Bank Settlement System

ii. ISW- Interswitch 


Points of Possible Failure (POF) for Deposit to Bank Transactions.


Points of failures are scenarios that truncate the smooth operationalisation of the transaction. These are issues that may lead to situations where the Paga user/recipient is not credited with the value of the transaction. Below are points of failure for Deposit to Bank Transactions.

A. Paga platform and the Processor: This may occur when the transaction leaves Paga and the processor is unable to validate and process the transaction details


Resolution.


  • Check on integration with the transaction ID.

  • If the transaction status is failed/pending on Integration

  • Check if the agent/customer's account was debited.

  • Check your inbox for a mail from Finance on Failed DTB transactions. If the transaction is not in the email; escalate. If the transaction is found there, also escalate and select “awaiting reversal”.


B. The transaction may also fail between the Processor and the Bank: The processor may fail to remit the transaction to the Bank. Please see the resolution below when this happens.


Resolution:

  • Check on integration with the transaction ID. 

  • If the transaction is successful on Integration and not on Nip/ISW report; check your inbox for a mail from Finance on Failed DTB transactions. If the transaction is not in the email; escalate. If the transaction is found there, also escalate and select “awaiting reversal”.

  • If the transaction status is failed/pending on Integration;

  • Check if the agent/customer's account was debited.

  • Check your inbox for a mail from Finance on Failed DTB transactions. If the transaction is not in the email; escalate. If the transaction is found there, also escalate and select “awaiting reversal”.


C. From the Bank to the Receiver’s account: The receiver’s bank may fail to remit the funds to the receiver’s bank account. 


Resolution

  • Check on integration with the transaction ID.

  • If the transaction is successful, check the Nips/ISW report with the Tx Ref generated on integration. 

  • If the transaction is successful on Nip report/ISW portal; refer the customer to contact their bank with session ID/Reference number for resolution. 

  • Advise reverting with the statement of account if banks claim otherwise. Do not escalate. However, escalate the statement of account if sent afterwards.