Consumer-Direct

Can I cancel a 'deposit to bank' transaction?
You can cancel a 'deposit to bank' transaction if you have not confirmed your transaction. If the money has been sent, you will have to contact the ...
Tue, 26 Jan, 2021 at 10:45 AM
What information do I need to perform a deposit to bank transaction?
To perform a deposit to bank transaction, all you need is the recipients account details; Recipients name Account number (Nuban - Nuban is the 10 digit a...
Tue, 26 Jan, 2021 at 10:47 AM
Will the recipient of a deposit to bank transaction receive a message from Paga?
Yes. The recipient will receive a text message from Paga.  
Tue, 26 Jan, 2021 at 10:48 AM
Will I receive alerts after a successful transaction?
Yes. You will receive an SMS and or email notification from Paga.
Tue, 26 Jan, 2021 at 10:49 AM
I receive an error message while performing a 'deposit to bank' transaction, what do I do?
Please contact our customer service team on 0700 000 PAGA (0700 000 7242) or [email protected] for assistance. 
Tue, 26 Jan, 2021 at 10:50 AM
What transaction type should the sender of Western Union select while processing transfer?
Money in minutes / Cash to cash. 
Tue, 26 Jan, 2021 at 10:51 AM
What information is sender required to carry out a Western Union transfer?
The receivers registered First Name and Last Name on Paga.
Tue, 26 Jan, 2021 at 10:52 AM
What currency should the sender select while carrying out a Western Union transfer?
The sender should select their local currency. The recipient will receive the money in Naira in their Paga account. 
Tue, 26 Jan, 2021 at 10:53 AM
How long does it take to process a transfer via Western Union?
Transactions initiated from all countries except the USA usually takes 5 – 15 minutes. While transactions initiated from the USA takes about 45 – 60 minutes...
Tue, 26 Jan, 2021 at 10:53 AM
Can I receive Western Union funds through Paga?
Yes. You are able to use Paga to receive funds from Western Union into your Paga wallet.
Tue, 26 Jan, 2021 at 11:00 AM