Consumer-Direct

How can I distinguish between Paga emails and other fraudulent parties?
Paga will always send you email messages from the same email addresses such as service@mypaga.com, noreply@mypaga.com.    If you receive an email from any...
Mon, 25 Jan, 2021 at 2:52 PM
Does Paga know my PIN, Is It Secure?
No. Paga does not know your PIN. Your PIN is created by you and should be known by only you. Paga will never ask you for verbal or written authentication of...
Mon, 25 Jan, 2021 at 2:54 PM
Is it ok to provide my account details such as username and password when asked?
Under no condition should a customer provide anyone, even a Paga staff, with login information i.e. username and password. We will never require you to prov...
Mon, 25 Jan, 2021 at 2:56 PM
How do I link another phone number to my Paga account?
To link another phone number to your Paga account, simply follow the steps below: Log into your account via the web On the side menu, under "My Paga...
Tue, 26 Jan, 2021 at 8:32 AM
My Paga account is locked, what should I do?
We take security very seriously and will lock an account when we identify a security risk such as multiple failed logins, or potentially fraudulent account ...
Tue, 26 Jan, 2021 at 8:35 AM
What is the security image for?
The security image is an additional step in securing your Paga account. It is displayed to show you the site you are entering is the genuine Paga website. ...
Tue, 26 Jan, 2021 at 8:36 AM
I forgot my username. What should I do?
If you've forgotten your username, you can also log in with your phone number or email address. If you can't remember any of these, give us a call o...
Tue, 26 Jan, 2021 at 8:38 AM
I forgot my password. What should I do?
Click the login button. Below the button, you'll see a forgotten password link. Follow the instructions and you'll be able to reset your password.
Tue, 26 Jan, 2021 at 8:41 AM
I can't remember the answer to my security question. What should I do?
For security reasons, please give us a call on 0700 000 PAGA ( 0700 000 7242) for retrieval.
Tue, 26 Jan, 2021 at 8:43 AM
What is a Device Verification code?
This is the second layer of security to prevent an unauthorized user from gaining access to your account. The verification process allows you to access your...
Tue, 26 Jan, 2021 at 8:44 AM