Internal Knowledge Base

The account will remain active until full payment is made or until the payment request expires after seven days. During this period, part payments are put i...

The payment request will be closed, and the money will move to your account as normal. However, you will be able to see the amount you are overpaid by on th...

The USSD feature leverages the power of secure payment request codes to receive payments from any bank in Nigeria. Doroki In-stores can request these secure...

USSD payment requests are valid for 15 minutes. If the customer does not make a payment in that timeframe, the payment request expires, and the USSD code be...

Rest assured that your money is safe with Doroki. We are licensed by the Central Bank of Nigeria, and we are PCI DSS Level 1 certified - meeting world secur...

The individual processing the transaction is the only person that gets notified when a payment comes in. Payment notifications happen inside the app and onl...

Paga payments drop instantly. The funds reflect in the merchant’s account in a matter of seconds after the payment is processed. Payment done from a custome...

No, tellers will not be able to see the account balance. Only the Finance Manager, who is considered the admin of the account, can see the available and on-...

The teller will only see transactions conducted on the device they are logged in to. They will not see transactions performed on other devices. Only the Fin...

We made some important changes according to the Google Play Store app policy that required us to stop supporting previous versions of the Doroki POS app. We...