Internal Knowledge Base

Paga Values 1

• What are Paga Values.....What do we believe?

Massive Transformative Purpose 1

• What is Our Massive Transformative Purpose?

Employee Value Proposition 1

• What is Employee Value Proposition?

Paga Leader Traits 1

• An overview of Paga Traits

Leave /Time off 8

• Leave Request and Approval
• Leave Calendar
• Annual Leave
• Sick Leave
• Bereavement Leave

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Employee Conduct, Code & Confidentiality 4

• What are the acceptable Conduct, Code & Confidentiality on Paga?
• What is Employee Conduct?
• What are the Rules Guiding Receiving of gifts and Donations on Paga?
• What is the acceptable Dress Code within the work environment?

Communication and Information 4

• What is termed Confidential Information?
• Internal Communication
• Employee Internet/E-mail usage
• Acceptable Information usage

Discrimination and Harassment 9

• Describing Discrimination and Harassment...
• What is Sexual Harassment?
• What are the ways of Dealing with discrimination and harassment?
• What is Grievance?
• Paga disciplinary policy

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General rules and regulations 14

• What is Housekeeping?
• What are the acceptable Work-space etiquettes?
• Use of company property and resources
• Loss or Theft of company property
• Security of company property

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Agent 130

• How to become a Paga agent?
• What are the benefits of becoming an agent?
• How much does it cost to sign up as Paga agent?
• How do I fund my agent account?
• How are Paga agents Categorized?

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Business & 3rd Party 29

• What is Paga Business account?
• What are the benefits of Paga business?
• What is Paga business used for?
• How is a business account created?
• Why should a business account be verified?

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Consumer-Direct 138

• How Do I Open a Paga Account?
• How can I fund my Paga account?
• Can I have more than one Paga account?
• Are there any subscription fees for using Paga services?
• I created a Paga account online, however I did not receive a verification email?

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Sellers 22

• Who is an In-store Merchant?
• How to become an In-store Merchant?
• What are the channels of transaction for an In-store merchant?
• Why is there a need for an in-store merchant account?
• What is the difference between a Paga agent account and an in-store merchant account?

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Agent App 8

• Where can I download the Agent Android app?
• What agent features are available on the Agent Android app?
• How do I print receipt from the Agent app?
• Can my tellers use the same app I use to login?
• Can I access my emergency float on the Agent app?

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Consumer App 19

• Is Paga app compatible with all device types?
• How do I change my password on Paga mobile App?
• Will I be charged more for transacting via the App?
• Can I sign in with two different Paga accounts on the same mobile device?
• What do I do if I change my mobile device?

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Doroki Instore App 21

• What is the Doroki In-store app?
• How can I create an account on the Doroki In-store app?
• What Does the Doroki In-store App allow me to do?
• I already have a Paga account. Can I use the Doroki In-store app with the same details?
• What can I do on the Doroki In-store app?

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Airtime and Data 1

• Airtime/Data

Bill Payment 1

• Bill Payment

Business Rest API 9

• What is the Business Rest API?
• Who can consume Business Rest API?
• What are the benefits of the Business Rest API?
• What can I use the Business Rest API for?
• How does the Business Rest API work?

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Deposit to Bank 1

• Deposit to Bank

Money Transfer 14

• What is send money?
• Who can I send money to?
• Can I send money from my Paga account to other countries?
• Can I send money without a Paga account?
• Can I cancel a send money transaction?

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Merchant Service API 10

• What is the Merchant Service API?
• Who can consume Merchant Service API?
• What are the benefits of Merchant Service API?
• What can I use the Merchant Service API for?
• How does Merchant Service API work?

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POS 1

• POS Transaction

Paycheck 34

• How do I get started on Paycheck?
• What documents and information do I need to get started?
• Is my Paycheck account information safe?
• How secure is my data?
• How can I fund my Paycheck account?

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Paga API 4

• What is an API?
• Who can consume Paga API?
• What are the types of APIs available on Paga?
• What are the benefits of APIs?

Paga Collect API 16

• What is Paga Collect API?
• Who can Consume Paga Collect API?
• A Brief Description of how Paga Collect Works
• What can I use the Paga Collect API for?
• What are the Benefits of Paga collect API?

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Paga Connect 16

• What is Paga Connect API?
• Who can consume Paga Connect?
• What can I use Paga Connect for?
• What Specification does Paga Connect Utilize?
• What is OAuth 2.0 Specification?

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Paga Pocket 24

• What is Paga Pocket?
• Who can create a Paga Pocket?
• How can I create a Paga Pocket?
• Can a registered Paga Agent create a Paga Pocket on behalf of customers?
• Do I need to have Airtime before I can create a Paga Pocket via USSD?.

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Paga Checkout 15

• What is the Paga Checkout widget?
• What does Paga Checkout widget Support?
• Who can use the Paga Checkout widget?
• What are the benefits of the Paga Checkout widget?
• What can I use the Paga Checkout widget for?

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Persistent Payment API 12

• What is Persistent Payment API
• Who can consume the Persistent Payment API?
• What are the benefits of Persistent Payment API?
• What can I use the Persistent Payment API for?
• How does Persistent Payment API work?

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Remitance 8

• What does IMTO stand for?
• Can I receive money from other countries?
• How are IMTO Transactions Processed to Paga?
• Can a level 1 Paga user receive money from other countries?
• Can I receive foreign currency?

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Recurring Payments 3

• What is Recurring Payment?
• What Transactions can be done?
• How to set up a Recurring Payment

Save and Invest 24

• What Is Wealth.ng?
• What can I do with Wealth.ng on Paga?
• How does Wealth.ng work?
• Who are the owners of Wealth.ng?
• What are the benefits of using Wealth.ng?

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USSD 1

• USSD ShortCodes

Business Pricing 0

Customer Pricing 1

• Consumer Price List

Process Document 1

• Customer Complaint Management Process

Email 1

• Email

IT Security Checklist 1

• IT Security Checklist

Passwords 1

• Passwords (Windows Users)

Printing 1

• Printing

VPN 1

• VPN

Windows Update 6

• How often does Windows Update check for new updates?
• Why does Windows update Randomly?
• Are the updates that show up in Windows Update necessary?
• Why didn't Microsoft make Windows and their other software more secure in the first place?
• The updates that were just installed are taking a long time to complete or configure. What do I do?

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About Paga 3

• Getting Started
• What is Paga?
• Why Paga exist

Units and Department 1

• Departments Available in Paga

Working Tools 3

• Paga work tools
• Customer Experience Working Tools
• Brand Strategy & Marketing Working Tools